Almost everyone thinks they’re a good communicator. Are you one of those “It’s always them not me” mentality when something goes wrong because you know you told them to do it. Well the harsh reality is it’s probably just as much your fault the communication failed if not more.
So how do you make sure that you’re communicating clearly? Read body language.
The fact is that the employee doesn’t want to seem annoying or show confusion by asking questions when given direction. You have to keep that in mind and know what to look for so you can ask them the right questions to ensure they understand and heard you clearly.
Employees are known to do one or more of the following when confused:
- Squint eyes
- Avoid eye contact
- Tilt their head
- Close their mouth and keep their mouth closed
- Lower their eyebrows
- Cross their arms and legs
If you see any of this type of body language then you are probably not communicatingclearly. Ask the employee to restate what you asked them to do to make sure they heard you right. If they get it wrong then say “Almost, but this is what I actually need...”.
Don’t be the person who spits it out and walks off and then becomes angry when the task wasn’t completed properly. Engage the employee, be aware of their body languageand ask questions to ensure clarity.
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