No one feels comfortable delivering bad news to anyone. But sometimes its part of the job and something has to be said. So what can you do to get the message across in the best possible manner? Well if you take the right approach the news will be accepted even if its not welcomed.
TIPS:
- Be direct because bad news should always be given in a straightforward manner. Confront the situation dead on and be honest. Do not "sugar coat" the news because it can interfer with the message you need to send.
- Act Immediately or time lapse will make it more difficult to address and harder to explain.
- Deliver bad news face-to-face when possible because you'll have an opportunity to show your concern and answer questions immediately.
- Explain why the news is considered "bad". Telling people "bad news" is one thing but you must couple the news with why and how its affected people, places and/or things negatively. This will allow you to educate your audience on what to avoid and why which will result in a more positive reception of the message.
- Highlight any upsides that the bad news generated to minimize the overwhelmning feeling of disappointment.
Communicating to others in the most effective way possible is key to everyone's success both personally and professionaly.
Don't forget to check out all the great Quick Trains & Quick Tips onwww.trendhr.com under "Online Training"!
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