Managers are expected to "manage their people/staff" but time and time again fail to do so. Too many managers allow behavior to occur and continue. Only when the behavior is completely out of control do managers what to take action and its typically termination. Unfortunately, the manager failed to counsel the employee a couple times and has no documentation on the employees behavior which leads to even more problems.
Managers need to know what is considered poor behavior and how to correct them.
What is considered poor behavior / unacceptable behavior?
Insubordination
- Failure to follow company policy
- Failure or Refusal to follow instructions or orders from their manager/supervisor
Argumentative Reluctance
- Consistent questioning of manager/supervisor decisions and/or orders
- Consistent griping, moaning and sighs when given tasks / orders
Chronic Complainers
- Every action is criticized, not good enough and their never happy with anything
Hidden Poor Behavior (behavior out of site)
- Inform the employee that several reliable sources have observed XYZ.
- Employee may object or argue with the claims but enforce that its not open for discussion.
- Monitor the employee more closely and setup accountability processes to ensure proper behavior and a system of tracking actions.
How to correct behavior/attitude problems:
- Clearly define the behavior and how it specifically is creating a problem or is unacceptable.
- Explain how the behavior negatively impacts their work, relationships and/or the environment.
- Only comment on facts not assumptions. Give detailed examples of how and when they displayed poor behavior.
- Create an action plan for correction and a standard of appropriate behavior expected moving forward.
- Follow up with the employee to ensure correction / improvement.
If you're having issues with employee behavior that you feel is out of control that you've exhausted your efforts contact TrendHR today! We can help! Call us at 866-582-1578.
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